Kenyatta National Hospital has announced a sweeping transition from manual to fully digital operations, marking a significant shift in how healthcare services are delivered at the country’s largest referral facility.
In a statement dated May 3, 2026, the hospital confirmed it is rolling out a comprehensive digital system known as Afya Apex, designed to streamline clinical and administrative processes.
The move comes after more than a century of reliance on paper-based systems, which the institution now considers outdated and incompatible with modern healthcare demands.
According to referral hospital, Afya Apex has been developed and customized internally by KNH staff, including nurses, consultants, and technical specialists.
The hospital emphasized that the platform integrates both operational and medical processes, positioning it as a cornerstone for improved service delivery.
Learning From Past Failures
The digitisation effort builds on previous attempts to modernize hospital systems, which date back to 2012 but failed to achieve full implementation.
KNH leadership now describes the current rollout as a decisive shift toward automation and integration, expressing confidence that this iteration will succeed where others did not.
The implementation began on April 15 and is expected to conclude within 90 days. While the transition has not been entirely seamless, hospital officials noted that early challenges particularly in discharge procedures have already been addressed.
Contrary to public concerns, the hospital clarified that the system has remained stable throughout the rollout and continues to function as deployment progresses.
Addressing Patients Concerns
KNH also acknowledged disruptions experienced by patients, especially delays in billing and clearance processes during the initial phase.
KNH issued an apology for the inconvenience but maintained that patient care and safety were not compromised at any stage.
Hospital management projects that once fully implemented, the digital system will significantly enhance efficiency, transparency, and quality of care.
Stakeholders, including patients and staff, have been urged to support the transition process. KNH warned that any resistance whether internal or external would be addressed firmly to ensure the project’s success.
